Privacy Policy
Last updated: 26 June 2025
1. Who we are & how to contact us
ACE Promotions (“we”, “us”, “our”) operates the website https://www.acepromotions.org.uk.
For any privacy-related questions or requests, please contact us at: acepromotions1@virginmedia.com
2. What personal data we collect
- Directly from you: name, email address, phone number, or any other information you submit through our contact forms or email.
- Automatically: IP address, browser type, pages visited, and other technical information via cookies and analytics tools.
3. How we use your data
- To operate and maintain our website.
- To respond to your enquiries and communicate with you.
- To improve website performance and user experience.
- To send marketing updates if you have opted in.
- To detect and prevent fraudulent activity.
4. Sharing your data with third parties
We may share your data with trusted service providers (such as hosting or analytics services) who assist us in operating the website. We do not sell your data. We only disclose data where legally required or to protect our rights.
5. Cookies and tracking
We use cookies to enhance user experience, track site performance, and analyse visitor behaviour. You will be given the option to accept or reject non-essential cookies when visiting our site. You can also disable cookies in your browser settings.
6. Data storage & transfers
Your data is securely stored within the UK or EEA. If transferred outside the EEA, we ensure appropriate safeguards are in place.
7. Data retention period
We retain your data only as long as necessary. Contact form submissions may be kept for up to 3 years. Analytics data is typically retained for 12 months.
8. Your rights under GDPR/UK-DPA
You have the right to:
- Access your personal data
- Correct any inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, please email acepromotions1@virginmedia.com.
9. Children
We do not knowingly collect data from individuals under 13. If you believe a child has submitted personal information, please contact us.
10. Updates to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date.
11. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk.